The Support Center – Making Every Customer Interaction Count
The Support Center is a new case management system that provides a seamless approach to better customer service. It allows for tracking, prioritizing and resolving of support tickets.
The Support Center will act as a shared inbox for all your questions and concerns. All support requests are stored in the online ticket system as tickets. Your Account Manager can create workflows that ensure tickets are routed, assigned, and escalated, so nothing ever gets lost in the cracks and all customer interactions become learning experiences.
Visit the all new Support Center by logging into your InfinityHR instance and clicking on the Visit Support Center button.
Need additional training? View the short training video here for an overview of the Support Center.
Watch our leadership team, including CEO Jeff Torczon, discuss the importance of providing a better customer service experience with the launch of the Support Center.