FREQUENTLY ASKED QUESTIONS
The InfinityHR Platform
InfinityHR is an innovative leader in Human Capital Management. We cater to businesses of all sizes, providing solutions to help them manage, maintain, communicate, and automate employee and company-wide human capital management processes. While other systems in the marketplace target individual HR solutions, no other product on the market today provides end-to-end HR automation like InfinityHR. Our powerful HR software solution provides comprehensive human capital management, benefits management, Payroll, Compliance, Extensions, and an innovative mobile App, in one completely integrated and secure system. This includes interfacing capability for both payroll and insurance carrier systems, and links with dozens of major partners.
InfinityHR stands out above the crowd as an ambitious innovator that places people at the front of all its products. Our cutting-edge and cost-efficient solutions simplify the workload for the HR department in mid-size businesses, giving them the tools to manage their HR processes, and allows them to get back to the work that matters.
Many of InfinityHR’s features and modules are designed to increase communication between employees and administration, paving the way for a happier and more engaged company atmosphere. With streamlined HR processes, our clients are able to complete work faster and more efficiently, allowing them to grow their skills and impact outside their prescribed job descriptions. All InfinityHR features help you manage your processes to achieve your core objectives.
In an industry revolving around people, our people are the difference. We understand the needs of growing businesses, and work to provide individual support. We focus on building strong relationships in order to better understand your needs, and how we can evolve to help you.
InfinityHR is designed to offer solutions to businesses of all sizes. Usage is not based on the size of the company but on the need of the company. Most companies start having HR management issues when they reach 100-150 employees. Smaller companies (50-60 employees) also use InfinityHR to lessen the workload on their current support staff and control their HR data as early as possible.
InfinityHR is a very flexible system, and its many features and functions are completely controlled by the HR department. You can easily select the features you wish to turn on or off at any time through the administration screen.
Functionality & Usability
InfinityHR provides online education and training for HR staff. In addition to online help, we provide a comprehensive implementation program that takes HR admins through the entire process of getting the system set up and trained based on your HR needs.
Through our implementation process, InfinityHR works with HR admins to understand how to manage the system according to their needs. Once implementation is completed, you receive a dedicated account manager to assist with any questions you may have managing the system.
InfinityHR is completely configurable, designed to give you the ability to make changes to plan rules or policies very easily. You can simply reconfigure the rules, taking complete control over this powerful and accessible system. We also offer Open Enrollment packages to assist you in configuring and testing prior to the start of Open Enrollment.
Yes, you can ensure that each employee group only sees the benefit plans that they are eligible for in the InfinityHR platform. Our rules-based eligibility engine allows for complex configuration setups to ensure employees only see and enroll in benefit plans they are eligible for. The reporting capability also allows the HR department to have full visibility and pull real-time reports with the click of a button.
Yes, InfinityHR allows the employee and administrators to manage multiple plan years at the same time.
Management & Data
InfinityHR provides our customers with a dedicated and knowledgeable account manager who loves helping HR admins use the system. We provide you with their direct contact information so that help is always just a phone call or email away. All of our account managers are located in our Scottsdale office and have many years of combined system knowledge.
InfinityHR provides many opportunities for savings. Current research shows that InfinityHR can save up to 75% of your current costs for staff time spent on open enrollment, benefits management, administration tasks, employee surveys, premium reconciliation, and management reporting. With all your data at your fingertips, you can make informed business decisions on your benefits program, which can save thousands of dollars per year.
Areas of savings:
- Save Time:
- Faster reporting processes
- Reduced time spent on employment changes, including new hires, promotions, and terminations
- More efficient benefits and open enrollment processes
- Increased communication with insurance carriers (including quicker transfer of benefits information)
- Save Costs:
- Reconcile carrier premium bills to reduce potential overpayment
- Receive accurate deduction information from your payroll system and reduce expenses
- Eliminate the need for additional administrative staff
Calculate your potential ROI by clicking HERE.
Greater communication and transparency is essential for cultivating employee engagement. The next generation of workers expects their employer to provide them with all HR information in one location. With easier access to their personalized information, employees are better able to make informed decisions, and be more involved in their HR processes.
With InfinityHR, you can be assured that you receive detailed attention to security and infrastructure, to ensure your data is secure.
- Industry-experienced, top-notch Network and Security Engineers dedicated to monitoring and supporting the system infrastructure.
- 24×7 monitoring and intrusion detection.
- Redundancy throughout the entire online infrastructure.
- Tested Disaster Recovery plans consistent with industry standard best practices.
- Consistent deployment of security technologies to counter emerging security threats.
Your company data is owned by your company, at all times. If at any time you wish to stop the use of InfinityHR, your company data is available to you electronically through the end of your agreement.
Cost & Setup
Cost is based upon a per-employee-per-month fee. There is also a minimal set-up and implementation charge.
Normal implementation takes between 8 and 12 weeks. It may take more or less time based upon the condition of the current required data and the assistance provided by the client.
InfinityHR is very easy to learn and use. InfinityHR provides system-based training for HR Administrators. Onsite training is also available through InfinityHR.
We focus our attention on the implementation process, providing training and support to ensure your information is uploaded and ready to be accessed without any issues. Our technicians troubleshoot all potential problems, and provide customized solutions to ensure the platform adapts to every new organization. Our blog and resources pages also have articles that can help you.
No special hardware or software is necessary to access or implement InfinityHR. InfinityHR can be accessed from any computer with an Internet connection and a web browser. Our cloud-based solution is easy for you and your employees to access all the information they need, whenever they need it.