How the InfinityHR Benefits Management Module Made Open Enrollment a Breeze for Openet Telecom
"InfinityHR makes the enrollment process easy. It was a breeze! I can honestly say in eight years of conducting [open enrollment] here, this was the first year I was able to sit back and let InfinityHR handle the whole thing. In fact, I conducted OE from Ireland while I was living there. InfinityHR made that possible for me."
SHRM-SCP, Assoc. CIPD Vice President, Global Talent Management at Openet Telecom
Openet Telecom is a leading software vendor within the business support systems (BSS) industry. With its corporate headquarters in Dublin, Ireland and regional headquarters in the U.S. and Malaysia, their products are used by telecommunication service providers all over the world. The products are used by organizations to commercialize and evaluate the activity on their networks by processing their customers’ data usage.
As the Vice President, Global Talent Management, Christopher Butterfield-Hudson is responsible for covering human resources operations for the United States and Canada in which he oversees 150 full-time employees and 75 contractors.
He covers their benefits administration—health, welfare and retirement—as well as performance management, recruitment, compensation programming, employee relations, policy development and implementation, non-immigrant and residency processing, on-boarding and separations, country-specific compliance requirements, outsourcing and contract labor management and general HR business operations support.
Openet Telecom utilizes the InfinityHR platform for CoreHR and Benefits Management to help support their Open Enrollment efforts.
Before going with InfinityHR and implementing the Benefits Management module, one challenge Openet Telecom was facing was that they had been relying heavily on paper-based benefits enrollment and needed a solution to address the cumbersome process of manual change benefit elections.
To go on top of this challenge, 95% of Openet Telecom’s human capital works from their home offices in the U.S. This is a challenge, because by relying on paper documentation for benefits, Christopher and his team would often have to wait for enrollment forms to be submitted by mail, or via a scanned PDF in an email by their employee base.
These two means were very slow for the enrollment process because mailing their documentation via international packaging to Dublin was elongated. Another concern for Openet Telecom was the wait for any enrollment changes to be filled out, scanned and then sent back as a scanned PDF document via email. Both processes were extremely time-consuming.
Once Openet Telecom received the benefits information back from their human capital, they would then have to key in the data-entry work themselves into spreadsheets, then they were sent out to the carriers once all the information was compiled. This whole process took many, many hours to complete and had its risks regarding the human-error side of operations.
Before adding CoreHR and the Benefits Management module, Openet Telecom was running their OE as an active enrollment process when they really wanted to get to a point where they were able to focus on a passive enrollment strategy instead. Some of the more tiring efforts of running an active enrollment period for Butterfield- Hudson included:
- Conducting many, many meeting and conference calls
- Meeting employees directly to go over the changes within the benefits packages
- Manually entering in the selected benefits from employees as well as sending it off in a timely manner to the appropriate carriers
After discussing these challenges with his benefits broker, Butterfield-Hudson was placed in contact with the InfinityHR team and became hooked on the product after the first demonstration. Upon further evaluation of their needs, an agreement to purchase and implement CoreHR and the Benefits Management module was decided.
With the addition of CoreHR and the Benefits Management module, Openet Telecom was successfully able to conduct its first ever passive enrollment this year (2018)!
Through the carrier feeds, Butterfield-Hudson has had no problems updating employee addresses, managing enrollment details during qualifying events and automating the Open Enrollment event. Because the system utilizes automation, Openet Telecom has been able to send all their data electronically to the appropriate carriers which include medical, dental, vision, FSA, group and voluntary life.
Through CoreHR, Openet Telecom’s employee base now has the power to log into their employee portal to update their addresses as well as they make any enrollment changes themselves.
Also, because CoreHR and Benefits Management utilize automation technology, Openet Telecom no longer must worry about hardcopy paperwork to complete or worry about managing the data entry work themselves. With just a few clicks, they have been able to electronically send their OE data to the appropriate carriers with ease.
Finally, to go on top of all the benefits mentioned above, they have also been able to enjoy the reporting functionality at a click of a mouse too! They can retrieve many different reports on their human capital based on the criteria that they determine makes the most sense for whatever is business-critical at the time. Through automation technology, what would take them hours to compile will now only take a few short minutes.
Since implementing the InfinityHR Benefits Management module, Openet has experienced the following benefits:
"In my 20-year career as an HR professional, after having implemented many new systems (electronic or otherwise) involving this amount of data, I have never experienced an implementation performed so smoothly by a vendor as has been done by InfinityHR," said Butterfield-Hudson.
Download the Openet Telecom Case Study